What are the features of Essential pods?Essential pods (Navigation + Basic Fitness Metrics) Outdoor and Offline Navigation Modes Basic Fitness Metrics Turn by Turn Navigation Share your LocationDo I have to buy a pair of pods for each purchase of Lechal footwear?No. The Lechal ecosystem has been designed for you to use the same pods along with the entire range of styles that Lechal has to offer.I can’t find a charger with the pods and the charging dockThe charging dock is designed to connect to your existing Android/iPhone charger. You can also use the provided USB cable to charge your pods via any USB port.Will I experience any side effects after using the Lechal footwear?Lechal footwear has been designed keeping your safety in mind. As long as the pods are used in Lechal footwear, and in the manner prescibed, you will be perfectly safe. Furthermore, the vibration intensity of Lechal pods can be customised for your comfort.How long does the charge on battery last, once they are fully charged?Lechal pods can last upto 15 days on a single full charge.I have lost one of my pods. Can I buy a single one?No, Lechal pods are always sold in pairs.Can I use one pod instead of two?No. You will have to use both pods for the complete Lechal experience.What is the power rating of the Charging Dock?The maximum power consumption while charging is 1.5W. i.e. +5V DC, 0.3 A.How do I charge the pods?Just put the pods into slots in the Charging Dock in any direction, and close the cover. Connect the Dock to any standard USB port via the cable provided.Can I connect my Charging Dock to any USB port?Yes, you can.How long do I charge my pods?The pods take approximately 2.5 hours to charge. There is also an auto shutdown feature that automatically stops the pods from charging once fully charged. You need not worry if it is kept on charge overnight.Do the pods have to be inserted in a specific direction into the Charging Dock?No, the pods can be inserted in any direction into the Dock and can be charged.How do I know that both pods are connected to my phone?There is a visual indication on the app as well as a test haptic feedback option. You will feel vibrations from both pods with a test vibration. You will also receive haptic feedback when you connect or disconnect with your smartphone.How do I know my pods are charging?When both pods are inserted properly, the LED light on the Charging Dock will blink when charging. You will also receive a haptic feedback.How do I know when the pods are fully charged?The LED light on the Charging Dock will have a steady glow. Alternatively, the charge status is also available via the app on your smartphone.Can I charge one pod at a time?No. The Charging Dock is designed to charge both the pods together.
How does the phone connect to the footwear?The phone connects to the pods via Bluetooth Smart.What are the devices on which the app works?The app is supported on Android 4.3 and newer, iPhone 4s and newer, iPad 3rd Gen and newer and iPad mini and newer.Can I use the app when my phone is offline and doesn’t have an active internet connection?Yes. Several features of Lechal are designed to work offline. Check our technology section for more details.How to connect insoles with the applicationTap on the insoles icon which is located at the top right of the app. If you see the device status as not connected, please tap on connect and select your device.I couldn’t connect to my insoles?Make sure your mobile bluetooth is turned on and place the insoles nearby the device to establish the connection.
Can I use the iVibe insole with any shoe? Yes. You can slip the insole into most closed shoes. What are the insoles made of? The Insoles are made of micro fabric material with anti bacterial coating. Are the insoles washable? Yes. Please remove your pods before you do. Please visit the care section to learn how to take care of your footwear. How do I know how much of my insole to trim? Place your feet on the insole, mark the outline of the front of your foot with a pen. Remove your foot and cut along the outline. For your convenience, the insole already has certain size guidelines marked. How is ortholite different from classic insole? Make sure your mobile bluetooth is turned on and place the insoles nearby the device to establish the connection.Can I order insoles separately?Yes, You can order insoles separately. Insoles have two variations Ortholite and Classic Insoles
How do I place an order? You can order at https://storeiVibe.com. Why am I unable to order 15 pairs of everything? We consider anything over five pairs of a single type of product a bulk order. We’ll be happy to sell you 15 pairs of everything, but will process the order separately. Please e-mail us at sales@iVibe.com for bulk orders. I can’t place an order! I keep having technical glitches. Our site is best supported by Chrome, Firefox, Safari or IE 9 and higher. If you’ve been using another browser, please try again with any of these browsers. If you’re still having trouble, please e-mail us at support@iVibe.com. What are the payment options available to me? we accept PayPal, credit or debit cards. I think I may have been charged twice! What do I do? E-mail us at firstname.lastname@example.org and we’ll check if you have been charged multiple times. If our chat is active, you can also ping us and our customer service team will be happy to look into this. What is the return, exchange and replacement policy? Click here for our policy on return, exchange and replacement of iVibe products